BrandOps Creative Pty Ltd ACN 683 669 712 (BrandOps) (together, we, our or us) is committed to handling Personal Information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles contained in the Privacy Act (APPs).
In this Privacy Policy, Personal Information has the meaning given in the Privacy Act.
This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle Personal Information in connection with BrandOps, our websites and related services. BrandOps provides branding, templates and related document support services.
By engaging with us, using our websites or services, submitting information to us, or entering into an agreement with us, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Contracting Framework
The agreement between us and the client is comprised of the Project Commencement Agreement and this Privacy Policy.
We may collect and use Personal Information for our own business purposes, including administering relationships, managing accounts, issuing invoices, maintaining our websites, marketing our services and improving our offerings. In some cases, we may also handle Personal Information on behalf of a customer as a service provider where that customer determines what information is uploaded and how it is used.
2. What Personal Information We Collect
Depending on your dealings with us, the Personal Information we collect may include:
We do not intend to collect sensitive information unless reasonably necessary for our functions or activities, you provide it to us, or collection is otherwise permitted by law. If we do collect sensitive information, we will process it in accordance with this Privacy Policy and the Privacy Act.
3. How we Collect Personal Information
We may collect Personal Information directly from you when you contact us, submit an enquiry, request a proposal, engage us, enter into an agreement with us, create an account, use our services or otherwise provide information to us.
We may also collect Personal Information from your organisation, representatives, integration sources, publicly available sources, analytics providers, cookies and similar technologies and from third parties whose information is included in materials supplied to us. Collection may occur through project onboarding, briefing, document development and delivery.
If we receive Personal Information from a third party, we will take reasonable steps to ensure you are made aware of the matters required by the Privacy Act, unless an exception applies.
4. Why We Collect, Use and Disclose Personal Information
We collect, hold, use and disclose Personal Information where reasonably necessary for our functions and activities, including to:
We may also use de-identified or aggregated information for analytics, service improvement, product development and business planning where lawful to do so.
5. Disclosure of Personal Information
We may disclose Personal Information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:
Disclosure may occur where reasonably necessary to deliver project services.
We take reasonable steps to ensure that service providers handling Personal Information on our behalf are subject to appropriate confidentiality, privacy and security obligations.
6. Offshore Disclosure
Some service providers or contractors may be located outside Australia or may access Personal Information from outside Australia. Where Personal Information is disclosed overseas, we will take reasonable steps to ensure the recipient is subject to privacy and security obligations that are substantially similar to the protections applying under the Privacy Act, unless an exception under the APPs applies.
7. Storage, Security and Retention
We take reasonable steps to protect Personal Information from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps may include access controls, authentication, role-based permissions, encryption, logging, monitoring and internal process controls.
We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain records, resolve disputes, enforce agreements and comply with our legal obligations. When no longer required, we will take reasonable steps to destroy or permanently de-identify it, subject to our legal obligations, including where required by the Privacy Act.
8. Cookies, Analytics and Website Data
Our websites and digital services may use cookies, pixels, logs and similar technologies to collect information about website and service use, including browser type, pages viewed, referral sources, time spent, device identifiers, IP address and usage patterns.
We use this information to operate and secure our websites and services, understand usage, improve performance, develop content and diagnose issues. Some of this information may be linked with other information we hold and treated as Personal Information.
9. Direct marketing
We may use Personal Information, such as contact and business details, to send updates, insights, service information, invitations or promotional communications about BrandOps or related offerings where permitted by law.
Recipients may opt out at any time by using the unsubscribe mechanism in the communication or by contacting us using the details below. We will action opt-out requests within a reasonable time.
10. Access and Correction
You may request access to Personal Information we hold about you and request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading, subject to exceptions permitted by the Privacy Act.
We may need to verify identity before processing a request. We will respond within a reasonable time and, where permitted by law, may charge a reasonable administrative fee for providing access, but not for making the request itself.
If we refuse a request for access or correction, we will provide reasons where required or appropriate and explain available complaint avenues.
11. Complaints
If you wish to contact us about this Privacy Policy or have a query or complaint about how we have handled Personal Information, you may contact us at info@brandops.com.au. If you have a complaint, we will investigate the complaint and respond within a reasonable time.
If the outcome is unsatisfactory, you may be able to refer the matter to the Office of the Australian Information Commissioner.
12. Changes to this Privacy Policy
We may, without notice, update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations or business structure. The current version will be made available through our website.
Last updated Tuesday, 20 October, 2026.
